Shipping policy
Shipping Policy
Last Updated: July 23, 2026
Thank you for shopping with Theo Colors.
This Shipping Policy explains how our digital products are delivered.
Digital Products Only
Theo Colors sells digital downloadable products only.
We do not sell or ship any physical products.
No shipping charges, postage fees, customs duties, or import taxes apply to any purchase made through our store.
Delivery Method
All products are delivered electronically.
After your payment has been successfully completed, you will receive immediate access to your purchased digital files through Shopify.
Depending on the payment method and your email provider, you may also receive an order confirmation email containing access to your purchase.
Delivery Time
Most digital products are available immediately after payment is successfully processed.
In rare cases, delivery may be delayed due to:
- Payment verification
- Temporary Shopify service interruptions
- Technical maintenance
- Internet connectivity issues
- Email delivery delays
Download Access
Customers are responsible for downloading and saving their purchased files after delivery.
We recommend storing a backup copy of your downloads in a secure location.
Download Problems
If you experience any difficulty accessing your purchased files, please contact us at:
We will make every reasonable effort to resolve the issue as quickly as possible.
Incorrect Email Address
Customers are responsible for providing a valid email address during checkout.
Theo Colors is not responsible for delivery issues caused by incorrect or incomplete contact information provided by the customer.
Technical Issues
If you do not receive your download or encounter any technical issues, please contact us before requesting a refund.
Our support team will investigate the issue and provide assistance whenever possible.
Shipping Fees
Because all products are delivered digitally:
- No shipping fees apply.
- No customs fees apply.
- No import duties apply.
- No international delivery charges apply.
The price shown at checkout covers the digital product only.
Worldwide Availability
Our digital products are available to customers worldwide, subject to applicable laws and payment processing availability.
Contact
If you have any questions regarding this Shipping Policy, please contact us.
Theo Colors
Spain