Refund policy
Refund Policy
Last Updated: July 23, 2026
Thank you for shopping with Theo Colors.
We want you to enjoy your purchase and have a great experience with our digital products. Please read this Refund Policy carefully before placing an order.
By purchasing from Theo Colors, you agree to the terms outlined below.
Digital Products
Theo Colors sells digital downloadable products only.
No physical products are shipped.
Once payment has been successfully completed, customers receive immediate access to their purchased digital files.
Refund Eligibility
Due to the nature of digital products, all sales are generally final.
Because digital files are delivered instantly and cannot be "returned," we are unable to offer refunds once the files have been downloaded or access has been provided.
Refund Exceptions
Although refunds are generally not available, we may consider a refund in exceptional circumstances, including:
- You were charged more than once for the same order.
- You accidentally purchased the same product multiple times.
- The downloaded file is permanently corrupted and cannot be replaced.
- You are unable to access your purchased files due to a technical issue that we are unable to resolve.
- We mistakenly delivered the wrong digital product.
Each request is reviewed individually.
Situations Not Eligible for Refunds
Refunds will generally not be provided for:
- Purchasing by mistake.
- Changing your mind after purchase.
- Ordering the wrong product.
- Not reading the product description before purchasing.
- Expecting a physical product instead of a digital download.
- Incompatibility with your printer, device, software, or paper.
- Differences in color caused by monitor or printer settings.
- Lack of knowledge about how to print digital files.
- Failure to download files before a download link expires when replacement files have already been provided.
Download Problems
If you experience any issues downloading your files, please contact us before requesting a refund.
We will make every reasonable effort to help you access your purchase.
Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us.
After verification, we will refund the duplicate purchase where appropriate.
Technical Issues
If a file is defective or cannot be opened, we will first attempt to provide a replacement file.
If the issue cannot be resolved, we may issue a full or partial refund at our discretion.
Unauthorized Transactions
If you believe your payment was made without your authorization, please contact both:
- Your payment provider
- Theo Colors
We will cooperate in investigating the issue.
Requesting a Refund
To request a refund, please email:
Please include:
- Your order number
- The email address used for the purchase
- The product purchased
- A detailed explanation of your request
Providing complete information helps us review your request more efficiently.
Refund Processing
If a refund is approved, it will be issued using the original payment method whenever possible.
Processing times depend on your payment provider and financial institution and may take several business days.
Policy Updates
Theo Colors reserves the right to modify this Refund Policy at any time.
Any updates become effective once published on this website.
Contact
If you have any questions regarding this Refund Policy, please contact us.
Theo Colors
Spain