Información de contacto
Contact Policy
Last Updated: July 23, 2026
At Theo Colors, we are committed to providing friendly, helpful, and timely customer support.
If you have any questions regarding your purchase, downloads, or our products, we're happy to help.
How to Contact Us
The best way to contact us is by email.
Email:
📧 theocolors.studio@gmail.com
We currently provide customer support exclusively via email.
Support Hours
Our support team is available:
Monday – Friday
9:00 AM – 6:00 PM (Central European Time)
We are closed on weekends and public holidays.
Response Time
We aim to respond to all inquiries within 24–48 business hours.
During holidays, new product launches, or periods of high demand, responses may take slightly longer.
Order Support
If you need assistance with an order, please include:
- Your order number
- The email address used for your purchase
- A brief description of the issue
Providing this information helps us resolve your request more quickly.
Download Issues
If you're unable to download your files or experience technical problems, please contact us.
We'll work to resolve the issue as quickly as possible.
Refund Requests
If you wish to request a refund, please review our Refund Policy before contacting us.
When submitting a refund request, please include:
- Order number
- Email address
- Reason for your request
Each request is reviewed individually according to our Refund Policy.
Product Questions
If you have questions before purchasing, we'd be happy to help.
Feel free to contact us regarding:
- Product compatibility
- File formats
- Printing recommendations
- Download process
- General product information
Respectful Communication
We are committed to treating every customer with respect and kindness.
We kindly ask that all communications remain respectful and professional.
We reserve the right to refuse abusive, threatening, discriminatory, or inappropriate communications.
Technical Issues
If you experience a technical problem with our website, downloads, or checkout process, please let us know by providing as much detail as possible, including:
- Device type
- Browser
- Screenshots (if available)
- Description of the issue
This helps us investigate and resolve problems more efficiently.
Contact Information
Theo Colors
Spain